Ulta Beauty Accused of Reselling Returned Products

Ulta Beauty Accused of Reselling Returned Products

Jonathan Weiss

photo credit:  Jonathan Weiss // Shutterstock

Ulta Beauty is being accused of reselling used makeup.

A former employee decided to spill the tea on Twitter & said whenever a customer would return an item, they were told by managers to repackage or reseal the items & put them back on the shelves. She says it didn’t matter what it was, from foundation sticks to liquid lipstick, they were told to clean it up & re-shelf it.

Once this was said, other former Ulta employees from different areas began to chimed in & agreed that this was also practiced at the stores they worked at. One woman says the store did it so their shrinkage would be low.

Of course, some employees said this was something their specific stores did not do.

Ultra released a statement to TODAY,

We do not allow the resale of used or damaged products. Our store associates are trained to catalog and then properly dispose of any used or damaged items. If associates have concerns that this or any Ulta Beauty policy is not being followed, they can anonymously report it through our third-party hotline. Our policies, training and procedures are aimed at ensuring that only the highest-quality products are sold in our stores and online.

We take any concern of this nature very seriously and if we find that there is any deviation from our policies, we will take appropriate actions to ensure we continue providing a consistently high-quality product. The health and safety of Ulta Beauty guests is a top priority and we strive to deliver an optimal experience every time they shop with us.

Written by Clarke Jones